Course Descriptions
Practical Consulting I: Giving Advice and Surviving Adversity
What are the kinds of consultants and how can you select one? What are the proper roles of consultants? What tricks do consultants play on clients and what tricks do clients play on consultants? What do you absolutely need to know to be a consultant? What are the issues consultants face and how can these be successfully addressed?
Practical Consulting II: Managing Work with a Profit Motive
What are the requirements placed on a consultant? How should they be stated? How can one manage a consultant when a significant innovation is part of a project? How does one interact with consultants? What are the challenges of managing consultants? How does the for-profit aspect of consulting impact the client and the work? What are the options for managing the finances of consulting? What should one be careful of in dealing with consultants?
Practical Development: The Major Secrets of Agile Approaches
Everybody’s talking about ‘Agile’ today, and Agile Development has become the recognized way of dealing with the complexity of health care. This session introduces the concepts of Agile Development (and touches on topics like Agile Thinking, Agile Budgeting, and Agile Project Management). It compares agile approaches to the Waterfall Method, addresses how projects can be ‘chunked’ and shows the value of agility. The presentation is supported by several documents that will help even those with little Computer Science knowledge to appreciate what is involved and its importance to eHealth.
Practical Healthcare: What Professionals Working in Health Care Need to Know
Few of us have had the opportunity to study medicine or any of the other health sciences and, consequently, we often lack the vocabulary needed to understand and communicate with healthcare providers. It isn't just the words. It's understanding the healthcare system and its internal operations, appreciating the nature of clinical practice including diagnosis and treatment, and comprehending what health, wellness, disease and treatment are about. Lacking this knowledge, we are impaired in deeply understanding the challenges the system and its providers face, the constraints under which the system exists, and the patients and their needs that the healthcare system addresses.
Practical Workflow Documentation: New Methods for an Old Problem
Workflow – how work is done and information is managed – is a familiar problem. Many have used flowcharts and process maps to document work processes. However, the nature of healthcare workflow, including context-sensitivity, demands more sophisticated approaches to documentation if genuine process innovation is desired. This session introduces the concepts of static or prescribed workflow and dynamic workflow. As healthcare workflow is dynamic, the methodology for documenting context is central, and methods for capturing context are explained. Based on recent workflow research, this material will change how you do process documentation and help you produce a better result. Supportive documents will be provided with the presentation.
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