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Restructuring Healthcare Information Services

Through Using Technology Cofactors to Achieve an Effective IS

For decades we have pursued a technology-driven approach to organizing and applying Information Services (IS) resources to planning, designing, procuring, implementing and managing eHealth capabilities in our institutions. Over the last 10 years, though, it has become more and more clear that success in delivering on the promise of eHealth is dominantly dependent on the application of the cofactors of technology – management of change, team-building process re-engineering, education and training, HR and organizational restructuring – rather than on the technology. This realization has stimulated thinking and new approaches to the organization and population of the IS department. Matters such as: obtaining and retaining personnel with competencies in the cofactors, the development of shared regional or trans-regional teams, outsourcing mundane functions, more effective involvement of super-users, etc., have been under consideration and, in some jurisdictions, actually implemented. This workshop puts forward ideas and solicits contributions for participants on the options we need to consider and experimentally implement to evolve a more effective IS function.

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