An individual able to use various system customization tools provided with applications: query packages, report contents and formats, screen formats, scripts, macros, and the like This is not intended to be the type of individual qualified to develop major applications or their components using industry-standard language or program development environments (see the RDHI Curriculum).

Click on the challenge to explore micro-roles that are associated with that challenge.

Challenge	Importance of the Challenge	Experience Types and Levels Required
Collaboration	Medium	Field Experience/Practicum Addressing the Challenge in a Team Participant Role
Understanding of the Nature of the Health System and Current Issues, and Identification of Desired Outputs	Medium	Field Experience/Practicum Addressing the Challenge in a Team Participant Role
Formulation of IT/IM Components of the Strategic Plan	Low	Course Project
IT/IM Strategic Business Planning, IT/IM Strategic Market Planning	Very Low	Class Assignment
IT/IM Needs Analysis	Medium	Field Experience/Practicum Addressing the Challenge in a Team Participant Role
Determination of the Organization's IT/IM Situation (IT/IM Audit)	Low	Class Assignment
Definition and Implementation of Organizational Approach to IT/IM, IT/IM Organizational Structure/Culture, and IS Department Structure/Culture	Low	Class Assignment
Determination of the State of the Industry, Analysis of the Competition, and Identification of Viable Vendors and Solutions	Low	Class Assignment
IT/IM Technology Assessment	Low	Course Project
Evaluation, Adoption, and Implementation of Standards	Medium	Group Discussion/Case Study Analysis
IT/IM-Related Policy Development	Very Low	Class Assignment
Development of the Justification For and the Value of Systems	Low	Class Assignment
Obtaining Consensus on Solutions, Budget, Plan	Low	Class Assignment
Procurement of Solutions (Products and Services)	Low	Class Assignment
Re-engineering of Work and Information Management Processes	Low	Class Assignment
Implementation of Solutions	Medium	Class Assignment
Planning and Day-to-Day Management of IT/IM Resources	Low	Class Assignment
Management of Other's (e.g., Population, System) Data (Quality Audits, Combining Data, Transmission, etc.)	Medium	Class Assignment
Integration of Multiple Systems	Medium	Class Assignment
Maintenance and Support of Solutions	High	Class Assignment
Evaluation of Solution Outcomes	Low	Class Assignment
Management of Change (Acting as Change Agent)	Low	Class Assignment
User, Customer, Inter-Departmental and Public Liaison, Relations, Communications, and Publication	Low	Class Assignment
Continuing Education	Medium	Class Assignment
System and Methods Customization and Ad Hoc Development	Medium	Field Experience/Practicum Addressing the Challenge in a Team Participant Role
Utilization of Technology (Personal Productivity, Specific Tools)	Medium	Class Assignment
General Day-to-Day Issues	Medium	Field Experience/Practicum Addressing the Challenge in a Team Participant Role