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AHI COMPETENCY CATEGORIES WITH DETAILED COMPETENCIES

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Re-Engineering and Management of Change Competencies

   Skills

• Management of Change: Framework, Technique
• Change Management Implementation Framework
• Assessment Technique, Changeability/ Adaptability (e.g., See Lorenzi)
• Management of Change Skills
• Process and Product Innovation Methods (Re-Engineering)
• Process Documentation Techniques (Including Process Mapping)
• Process Improvement Methods (Value Chain Analysis, Rational Analysis, IT-Facilitated Process Analysis)
• Process Planning and Implementation Techniques
• Process Training Method
• Work Process Implementation Planning Method/ Template
• Resolution Method, Problem

• Business and Clinical Processes, Understanding of
• Change Management, Principles of
• Departmental Operations, The Nature of (Specific)
• Diffusion of Innovation Theory
• Ergonomics, Principles of
• Impacts of Systems on Operations and Work, The
• Organizational Change Theory
• Process Analysis, Principles and Practice of
• Re-engineering (Innovation), Principles of Process and Product
• Resistance Within the Organization, Understanding the Foci for
• Total Quality Mamagement and Continuous Quality Improvement, Principles of
• Situation and Resources, Knowledge of Specific
• Specific Environment, Knowledge of
• Stakeholder Issues, Understanding