AHI Challenges and Micro-roles
Maintenance and Support of Solutions
- Applications Upgrading and Up-Versioning
- Addressing of Regulatory Requirements
- Vendor Liaison and Relations Corrective Maintenance
- Adaptive Maintenance- Hardware
- Adaptive Maintenance- Software
- End-User Group Formation and Management
- Perfective Maintenance (e.g., functionality upgrades, new modules)
- Management of Maintenance and Support
- Applications End-User Support
- End-User Applications Training
- Applications Re-Setup and Re-Implementation
- System Monitoring and Utilization Management
- Systems Operation, Housekeeping, Capacity, and Performance Maintenance
- Systems Security Definition, Management, and Oversight
- Systems Currency Maintenance
- Disaster Planning and Management
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